Skills
| Id | Skill Name | Description | Property Name | Property Value |
|---|---|---|---|---|
| 111 | No Route | Attach this skill to topics that should not have their questions routed via Get Next | (Sales) Answer Property | none |
| 112 | Priority | Tag high priority questions for senior agents | (Customer Service) Question Property | High |
Alerts
All Agents, Departments and Topics That have this skill will lose this skill.
Deletion is immediate and irrevocable upon confirmation.
New Skill
Interaction Property Value Must Be Filled With Interaction Property
Skill Configuration
Interaction Property Value Must Be Filled With Interaction Property
Agents That Have This Skill
Topics That Require This Skill
Customer Service Segment
Sales Segment