Alerts

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Alert List

Name Description Enabled
Unresolved quote requests over 2 days old Notify management when requests are still open after 2 days
Support issues marked as urgent Notify managers about urgent issues that are unresolved 4 hours

New Alert

New Alert

Search Parameters

Actions

Create Agent Email

*Specified with $input ... -group'xxx'$
Format
details := { "contactID": "string", "inResponseToID": "string", "segmentID": "string", "mailboxID": "string", "topicID": "string", "destEmail": "string", "cc": "string", "bcc": "string", "subject": "string", "addSubjectRefNum": bool, "body": "string", "bodyHtml": "string", "note": "string", "autoGenerateHtmlIfMising": bool, "action": number, //1 = Agent Email, 2 = Secure Email "notificationID": "string", "expectingResponse": bool, "properties": [ { "propertyID", "string", "values": [ { "description": "string", "value": "string", "valueDate": "/Date(date.getTime())/" } ] } ] }
*Can be referenced in other steps as $result -id'name'$

Wizard

1

Step 1

2

Step 2

Set a name and description

Wizard

1

Step 1

2

Step 2

Contact Import/Update - Choose contact properties.

Property (Check to include) Confirm? Required?