Contact Information
AM
Albert Metricman
VP Operations
Example Company, Inc.
albert.metricman@example.com
312-555-5555
Quick Actions
Status Information
Last Agent Jacob.smith@1to1service.com
Unresolved Questions (5)
-
Need a shipment quote for a full truckload
2 days ago
-
Trying to track the status of a shipment
2 days ago
Recent History
Just Now
Jacob Smith
Chat
I need help picking a camera
2 days ago
Alek Packard
Agent Ticket
Best price on LG Plasma
- Expect Customer Reply
- Add Reference Number
-
Send Secure (Notification)..
Case Properties
Question Properties
Answer Properties
- Draft Body
- Preview
-
Contact
- Name
-
Global
- Address1
- Address2
- City
- Country
- Company
-
JC Segment
- Contact View Only Property
- Contact Viewable and Editable Property
- Multi value No Descr
- Shared Property from JC - cust can't see
-
Answer
- Reference Number
- Original Date
- Original Time
- Subject
- Original Body
- Quoted Question
-
Segment Responses
- Chat Closing
- Chat Opening
- Chat Wait
- iService Website
-
Agent Response
- Test
Variables & Stock Responses
Hello,
I'm looking for s small TV for our bedroom, but don't want to spend more than $100. Do you have any option for me to consider?
Regards,
John Doe
Private Comments
Case Properties
Question Properties
Answer Properties
- Draft Body
- Preview
-
Contact
- Name
-
Global
- Address1
- Address2
- City
- Country
- Company
-
JC Segment
- Contact View Only Property
- Contact Viewable and Editable Property
- Multi value No Descr
- Shared Property from JC - cust can't see
-
Answer
- Reference Number
- Original Date
- Original Time
- Subject
- Original Body
- Quoted Question
-
Segment Responses
- Chat Closing
- Chat Opening
- Chat Wait
- iService Website
-
Agent Response
- Test
Variables & Stock Responses
Hello,
I'm looking for s small TV for our bedroom, but don't want to spend more than $100. Do you have any option for me to consider?
Regards,
John Doe
Private Comments
Case Properties
Question Properties
Answer Properties
- Draft Body
- Preview
-
Contact
- Name
-
Global
- Address1
- Address2
- City
- Country
- Company
-
JC Segment
- Contact View Only Property
- Contact Viewable and Editable Property
- Multi value No Descr
- Shared Property from JC - cust can't see
-
Answer
- Reference Number
- Original Date
- Original Time
- Subject
- Original Body
- Quoted Question
-
Segment Responses
- Chat Closing
- Chat Opening
- Chat Wait
- iService Website
-
Agent Response
- Test
Variables & Stock Responses
Hello,
I'm looking for s small TV for our bedroom, but don't want to spend more than $100. Do you have any option for me to consider?
Regards,
John Doe
Private Comments
Contact Information
Email
Automated Test Segment
Segment1
Segment2
Segment Membership
Mailing List Subscriptions
| Name | Description | Member Of | Opted Out |
|---|---|---|---|
| 25,000 | |||
| Agent Only | |||
| All Customers | List of all customers | ||
| Customer Only | Contacts with name Customer | ||
| S1 and S2 | All customers that are members of both S1 and S2 only. | ||
| S1 Exclusive | The only customer solely in S1 | ||
| S1 Only | All original customers in S1. | ||
| S1 or S2 | Customers that are a member of EITHER S1 or S2. | ||
| S2 Exclusive | The customer that is solely in S2. | ||
| S2 Only | All original customers in S2 only |
Campaign Subscriptions
| Name | Description | Member Of | Opted Out |
|---|---|---|---|
| Test Campaign | Test campaign with one welcome message. |
Knowledge Base Article Subscriptions
| Topic | Subject | Subscribed |
|---|---|---|
| None Subscribed | ||
|
Gathering History Data... |
| Subject | Topic | Status | Type | Username | Properties | Date | |
|---|---|---|---|---|---|---|---|
| [ref#: 42733-42733] I need help picking a camera | All Topics | Resolved | Chat | Jacob Smith | Urgency Level : High | 2016-07-18 9:36:26 AM | |
| [ref#: 6680-6680] Return policy | Returns | Resolved | Customer Email | Jacob Smith | Urgency Level : High | 2016-07-18 9:36:26 AM | |
| [ref#: 42912-42912] Best price on LG Plasma | Open Quotes | Queued | Agent Ticket | Alek Packard | Urgency Level : High | 2016-07-18 9:36:26 AM | |
| [ref#: 42883-42883] Need a travel camera | To Quote | Resolved | Customer Ticket | Alek Packard | Urgency Level: High | 2016-07-18 9:36:26 AM |
Properties
| Subject | Case Topic | Case Status | Case Properties | Date | |||||
|---|---|---|---|---|---|---|---|---|---|
| [ref#: 42733-42733] I need help picking a camera | All Topics | Resolved | -- | 2016-07-18 9:36:26 AM | |||||
| [ref#: 6680-6680] Return policy | Returns | Resolved | -- | 2016-07-18 9:36:26 AM | |||||
| [ref#: 42912-42912] Best price on LG Plasma | Open Quotes | Queued | -- | 2016-07-18 9:36:26 AM | |||||
| [ref#: 42883-42883] Need a travel camera | To Quote | Resolved | -- | 2016-07-18 9:36:26 AM |