| System Generated Responses (Notifications) |
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Agent Notification
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Sent
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Message Acknowledgment
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Sent
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Contact Creation
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Sent
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External Agent Notification
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Sent
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Find Answers Article Update
|
Sent
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Password Reset
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Sent
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Alert
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Sent
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Secure Notification
|
Sent
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| System Generated Responses (No Notifications Template) |
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Private Email
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Resolved
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| Questions |
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Customer Email
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Unassigned
Queued
Pending
Resolved
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Agent Ticket
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Unassigned
Queued
Pending
Resolved
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Customer Ticket
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Unassigned
Queued
Pending
Resolved
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Chat
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Chat Waiting
Chat In Progress
Resolved
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| Answers (Message-sent) |
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Agent Email
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Sent
Sent Waiting Reply
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Agent Response
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Sent
Sent Waiting Reply
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Secure Email
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Sent
Sent Waiting Reply
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Secure Response
|
Sent
Sent Waiting Reply
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Mass Mailing
|
Sent
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| Answers( No message sent) |
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Public Note
|
Completed
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Private Note
|
Completed
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Resolve Note
|
Completed
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Unsent Response
|
Unsent
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Find Answer Article
|
Completed
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