New Segment
- Details
- Contact Properties
- Intraction Properties
- Mailboxes
- Notifications
- Stock Responses
- Topics
- Filters
| Id | Name | Type | Value Type | Required | Shared | Multi Line | Multiple Values | Customer Viewable |
|---|---|---|---|---|---|---|---|---|
| 111 | Agent User Type | -- | -- |
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Alerts
Number of contact property values with this property : 0
All contact properties, interaction properties and service levels that have this interaction property will lose this values.
Deletion is immediate and irrevocable upon confirmation.
New Contact Property
Optional Settings
Optional Settings
This property is used in the following locations
Skills
Topics
Filters
Alerts
Service Levels
| Id | Name | Type | Value Type | Required | Shared | Multi Line | Multiple Values | Customer Viewable |
|---|---|---|---|---|---|---|---|---|
| 111 | iService version | -- | -- |
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Alerts
All Skills, Topics, Filters, Alerts and Service Lavel That have this Interaction Property will lose this values.
Deletion is immediate and irrevocable upon confirmation.
New Interaction Property
Optional Settings
Optional Settings
This property is used in the following locations
Skills
Topics
Filters
Alerts
Service Levels
| Id | Incoming Server Name | Protocol | Username | Password | Port Number | Default Topic | Filter | Use Encryption | Enable Retrieving | SMTP Server Name | Mailbox / Display Name | Reply To | Use SMTP Authentication | SMTP Port Number | SMTP Username | SMTP Password | Enable | Errors |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 111 | iservice | -- | -- | -- | -- | Sales | -- | -- | -- | -- | Sales | sales@example.com | -- | -- | -- | -- |
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Alerts
This mailbox is set as the default for the segment, Select a new mailbox for the segment default and then click Continue.
This mailbox has interactions that need to be associated with another mailbox for reporting purpose. Select a new mailbox and then select delete.
Deletion is immediate and irrevocable upon confirmation.
There are no replacement mailboxes available
This is the only mailbox in your segment, so you can't delete this one. You must create a new mailbox that you can select as a replacement before you can continue.
New Mailbox
Incoming Mail Configuration
Optional Settings
Outgoing Mail Configuration
Incoming Mail Configuration
Optional Settings
Outgoing Mail Configuration
Alerts
Deletion is immediate and irrevocable upon confirmation.
Mailbox Configuration and Runtime Errors
| Date | Error Message |
|---|---|
| 10/13/2018 | IMAP connect failed: Socket connection has been refused by remote. |
| Id | Notification Name | Description | Notification Type | Use No-Reply |
|---|---|---|---|---|
| 111 | Quote - Electronics | Quote | Agent Notification |
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Alerts
Deletion is immediate and irrevocable upon confirmation.
New Notification
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Contact
- Name
-
Global
- Address1
- Address2
- City
- Country
- Company
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JC Segment
- Contact View Only Property
- Contact Viewable and Editable Property
- Multi value No Descr
- Shared Property from JC - cust can't see
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Answer
- Reference Number
- Original Date
- Original Time
- Subject
- Original Body
- Quoted Question
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Segment Responses
- Chat Closing
- Chat Opening
- Chat Wait
- iService Website
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Agent Response
- Test
-
Contact
- Name
-
Global
- Address1
- Address2
- City
- Country
- Company
-
JC Segment
- Contact View Only Property
- Contact Viewable and Editable Property
- Multi value No Descr
- Shared Property from JC - cust can't see
-
Answer
- Reference Number
- Original Date
- Original Time
- Subject
- Original Body
- Quoted Question
-
Segment Responses
- Chat Closing
- Chat Opening
- Chat Wait
- iService Website
-
Agent Response
- Test
| Id | Name | Description | Response Type |
|---|---|---|---|
| 1531 | TV quotation | A stock TV quotation | Chat |
| 1534 | General quote | A stock response for general quotation | Chat |
Alerts
Deletion is immediate and irrevocable upon confirmation.
New Stock Response
-
Contact
- Name
-
Global
- Address1
- Address2
- City
- Country
- Company
-
JC Segment
- Contact View Only Property
- Contact Viewable and Editable Property
- Multi value No Descr
- Shared Property from JC - cust can't see
-
Answer
- Reference Number
- Original Date
- Original Time
- Subject
- Original Body
- Quoted Question
-
Segment Responses
- Chat Closing
- Chat Opening
- Chat Wait
- iService Website
-
Agent Response
- Test
-
Contact
- Name
-
Global
- Address1
- Address2
- City
- Country
- Company
-
JC Segment
- Contact View Only Property
- Contact Viewable and Editable Property
- Multi value No Descr
- Shared Property from JC - cust can't see
-
Answer
- Reference Number
- Original Date
- Original Time
- Subject
- Original Body
- Quoted Question
-
Segment Responses
- Chat Closing
- Chat Opening
- Chat Wait
- iService Website
-
Agent Response
- Test
| Topic Name | Parent Name | Visibility | Skills | Properties |
|---|---|---|---|---|
| e-shop -- All Topics | -- | Public | Sales | isFollowUp (Answer) |
| _Feedback | e-shop -- All Topics | Public | Sales | isFollowUp (Answer) |
| _Newsletter Subscription | e-shop -- All Topics | Public | Sales | isFollowUp (Answer) |
| _Spam | e-shop -- All Topics | Public | Sales | isFollowUp (Answer) |
| _Undeliverable | e-shop -- All Topics | Public | Sales | isFollowUp (Answer) |
| Account Questions | e-shop -- All Topics | Public | Sales | isFollowUp (Answer) |
| Orders | Account Questions | Public | Sales | isFollowUp (Answer) |
| Refunds | Account Questions | Public | Sales | isFollowUp (Answer) |
| Returns | Account Questions | Public | Sales | isFollowUp (Answer) |
| Id | Filter Name | Description |
|---|---|---|
| 111 | Message Filter | Message Filter |
Alerts
Deletion is immediate and irrevocable upon confirmation.
New Filter
| Id | Group Name | Description |
|---|---|---|
| 111 | Test filter group | Test filter group |
Alerts
Deletion is immediate and irrevocable upon confirmation.
Group Filter
- {{item.label}}
- {{item.label}}