Segment Dashboard

Today's Metrics (Calculated since midnight your local timezone.)

50
New Questions
45
Answers Sent
05
Resolved No Response
01:10
Average Response Time
30
Questions Unassigned
20
Questions Assigned
10
Topics Without Agents
05
Total Chats Resolved

Loggedin Agents Activity

Questions Chats
Agent Name Assigned Resolved Assigned Resolved
Alek Packard 10 9 10 9
Jacob Smith 12 8 8 6
Jhon Doe 7 5 9 7
Alex Hall 10 8 6 5
David Warner 8 4 6 6
Steve Smith 10 9 8 5
Kevin Peterson 12 10 5 3

Agents Leader Board

Most Recent Questions

  • Samsung 32” 1080p 60Hz LED Smart HDTVa minute ago
  • 26" Mongoose Dolomite Men's 7-speed, Navy Blue.an hour ago
  • Xbox One Console Bundle with Halo Master Chief Collection.a day ago
  • PlayStation 4 500GB Console (PS4 class="question") class="question"a day ago

Most Recent Answers

  • Samsung 32” 1080p 60Hz LED Smart HDTV-Alek Packarda minute ago
  • 26" Mongoose Dolomite Men's 7-speed, Navy Blue.-Steve Smithan hour ago
  • Xbox One Console Bundle with Halo Master Chief Collection.-Steve Smitha day ago
  • PlayStation 4 500GB Console (PS4)-Jhon Doea day ago

Question And Answers Flow

01/01/2019 - 01/07/2019

  • Answers Flow
  • Questions Flow

Agent Summary

  • Logged In Agents
  • Logged Out Agents

Total Agents With Empty Inbox

  • Logged In
  • Logged Out