Segment Dashboard

Today's Metrics (Calculated since midnight your local timezone.)

50
New Questions
45
Answers Sent
05
Resolved No Response
01:10
Average Response Time
30
Questions Unassigned
20
Questions Assigned
01:10
Topics Without Agents
05
Total Chats Resolved

Loggedin Agents Activity

Questions Chats
Agent Name Assigned Resolved Assigned Resolved
Alek Packard 10 9 10 9
Jacob Smith 12 8 8 6
Jhon Doe 7 5 9 7
Alex Hall 10 8 6 5
David Warner 8 4 6 6
Steve Smith 10 9 8 5
Kevin Peterson 12 10 5 3

Agents Leader Board

Most Recent Questions

  • Samsung 32” 1080p 60Hz LED Smart HDTVa minute ago
  • 26" Mongoose Dolomite Men's 7-speed, Navy Blue.an hour ago
  • Xbox One Console Bundle with Halo Master Chief Collection.a day ago
  • PlayStation 4 500GB Console (PS4 class="question") class="question"a day ago

Most Recent Answers

  • Samsung 32” 1080p 60Hz LED Smart HDTV-Alek Packarda minute ago
  • 26" Mongoose Dolomite Men's 7-speed, Navy Blue.-Steve Smithan hour ago
  • Xbox One Console Bundle with Halo Master Chief Collection.-Steve Smitha day ago
  • PlayStation 4 500GB Console (PS4)-Jhon Doea day ago

Question And Answers Flow

01/01/2019 - 01/07/2019

  • Answers Flow
  • Questions Flow

Agent Summary

  • Logged In Agents
  • Logged Out Agents

Total Agents With Empty Inbox

  • Logged In
  • Logged Out