Skills Settings

Skills

Id Skill Name Description Property Name Property Value
111 No Route Attach this skill to topics that should not have their questions routed via Get Next (Sales) Answer Property none
112 Priority Tag high priority questions for senior agents (Customer Service) Question Property High

Alerts

All Agents, Departments and Topics That have this skill will lose this skill.

Deletion is immediate and irrevocable upon confirmation.

New Skill

Interaction Property Value Must Be Filled With Interaction Property

Skill Configuration

Interaction Property Value Must Be Filled With Interaction Property

Topics That Require This Skill

Sales Segment
Customer Service Segment

Departments That Have This Skill