Agent Settings

Agent License Details

Email 40/100
Chat 6/10

Agents

Gathering Agent Data...

Id Email Full Name User Type Segment Access Skills Department Membership Receive Notifications Logged In Chat Available Last Activity Empty Inbox Inactivity Timeout
1 jacob.smith@1to1Service.com Jacob Smith CSR Sales, Customer Service Product,Shipping, Support Escalation Team false
1
0

10 min ago

false 2 minutes
2 Justin.Time@1to1service.com Justin Time CSR Sales,Customer Service, Human Resources Shipping, Support, Tier 2 support Sales Team false
1
0

9 min ago

false 5 minutes
3 Alek.Packard@1to1service.com Alek Packard CSR Sales,Customer Service, Human Resources Product,Shipping, Support, Tier 2 support Escalation Team false
0
1

8 min ago

false 2 minutes

Alerts

Click continue to convert the user type of this agent to Customer.

Create New Agent

A contact already exists in your tenant with this login. Since the user already has a password, they will use it when logging in as an agent. If the user doesn't know their password, they can use the reset process to set a new one.
Select the User Type for this agent, which will determine their access level within iService. Then continue to promote the contact from Customer to an agent user type.
Enter an initial password for the agent. The agent should change their password immediately after signing into iService.
Enter an initial password for the agent. The agent should change their password immediately after signing into iService.

New Agent