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Agent Settings

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Agent License Details

Email 40/100
Chat 6/10

Agents

Gathering Agent Data...

Id Email Full Name User Type Segment Access Skills Department Membership Receive Notifications Logged In Chat Available Last Activity Empty Inbox Inactivity Timeout
1 jacob.smith@1to1Service.com Jacob Smith CSR Sales, Customer Service Product,Shipping, Support Escalation Team false
1
0

10 min ago

 false 2 minutes
2 Justin.Time@1to1service.com Justin Time CSR Sales,Customer Service, Human Resources Shipping, Support, Tier 2 support Sales Team false
1
0

9 min ago

 false 5 minutes
3 Alek.Packard@1to1service.com Alek Packard CSR Sales,Customer Service, Human Resources Product,Shipping, Support, Tier 2 support Escalation Team false
0
1

8 min ago

 false 2 minutes

Alerts

Click continue to convert the user type of this agent to Customer.

Create New Agent

A contact already exists in your tenant with this login. Since the user already has a password, they will use it when logging in as an agent. If the user doesn't know their password, they can use the reset process to set a new one.
Select the User Type for this agent, which will determine their access level within iService. Then continue to promote the contact from Customer to an agent user type.
Enter an initial password for the agent. The agent should change their password immediately after signing into iService.
Enter an initial password for the agent. The agent should change their password immediately after signing into iService.

New Agent

Jacob Smith

16 min ago

Contact Information

Email

Customer Service

Sales

Human Resources

Segment Membership

Stock Responses

Id Name Description Response Type
1531 TV quotation A stock TV quotation Chat
1534 General quote A stock response for general quotation Chat

New Stock Response

  • Contact
    • Name
    • Global
      • Address1
      • Address2
      • City
      • Country
      • Company
    • JC Segment
      • Contact View Only Property
      • Contact Viewable and Editable Property
      • Multi value No Descr
      • Shared Property from JC - cust can't see
  • Answer
    • Email
    • Reference Number
    • Original Date
    • Original Time
    • Subject
    • Original Body
    • Quoted Question
  • Segment Responses
    • Chat Closing
    • Chat Opening
    • Chat Wait
    • iService Website
  • Agent Response
    • Test