Interaction Status Label

Interaction Type and Status Icons

Interaction Status Interaction Type  
  System Generated Responses(Notifications)
  Agent Notification
ChatInProgress Notification
PrivateNote Contact Creation
PublicNote External Agent Notification
Resolved Mass Mailing
Sent Mass Mailing Article Update
SentWaitingReply Password Reset
Queued Alert
ChatWaiting Secure Response
Ignored Private Email
  Question
Pending Customer Email
  Agent Ticket
Unassigned Customer Ticket
Unsent Chat
  Answer to Customer
  Agent Email
  Agent Response
  Secure Email
  Answer not sent to Customer
  Note
  Public Note
  Private Note
  Resolve Note
  Unsent Response
General
  Find Answer
  Notification