Interaction Status Label

Interaction Type and Status Icons

Interaction Type Valid Statuses For Type  
  System Generated Responses (Notifications)
Agent Notification Sent
Message Acknowledgment Sent
Contact Creation Sent
External Agent Notification Sent
Mass Mailing Sent
Find Answers Article Update Sent
Password Reset Sent
Alert Sent
Secure Response Sent Sent Waiting Reply
Private Email Resolved
Notification Sent
Question
Customer Email Unassigned Queued Resolved
Agent Ticket Unassigned Queued Resolved
Customer Ticket Unassigned Queued Resolved
Chat Chat Waiting Chat In Progress Resolved
  Answer to Customer
Agent Email Sent Sent Waiting Reply
Agent Response Sent Sent Waiting Reply
Secure Email Sent Sent Waiting Reply
  Answer not sent to Customer
Public Note Completed
Private Note Completed
Resolve Note Completed
Unsent Response Unsent
Find Answer Article Completed