Interaction Type and Status Labels

Interaction Type and Status Icons

Interaction Type Valid Statuses For Type  
System Generated Responses (Notifications)
Agent Notification Sent
Message Acknowledgment Sent
Contact Creation Sent
External Agent Notification Sent
Find Answers Article Update Sent
Password Reset Sent
Alert Sent
Secure Notification Sent
System Generated Responses (No Notifications Template)
Private Email Resolved
Questions
Customer Email Unassigned Queued Pending Resolved
Agent Ticket Unassigned Queued Pending Resolved
Customer Ticket Unassigned Queued Pending Resolved
Chat Chat Waiting Chat In Progress Resolved
Answers (Message-sent)
Agent Email Sent Sent Waiting Reply
Agent Response Sent Sent Waiting Reply
Secure Email Sent Sent Waiting Reply
Secure Response Sent Sent Waiting Reply
Mass Mailing Sent
Answers( No message sent)
Public Note Completed
Private Note Completed
Resolve Note Completed
Unsent Response Unsent
Find Answer Article Completed