Admin Tools - Skills


Id Skill Name Description Property Name Property Value
111 No Route Attach this skill to topics that should not have their questions routed via Get Next none none
112 Priority Tag high priority questions for senior agents Question Priority(Question) High


All Agents, Departments and Topics That have this skill will lose this skill.

Deletion is immediate and irrevocable upon confirmation.

New Skill

Skill Configuration

Interaction Property Value Must Be Filled With Interaction Property

Topics That Require This Skill

Departments That Have This Skill